FAQs
How can I track my order?
Please send us an email to info@goridevest.com and we'll send you the tracking number.
Does the GoRideVest include a battery?
The vest comes with a battery, although you can choose the vest without battery as well.
Not only will it heat your vest but also charge your mobile phone at the same time.
How long does the battery last and what it's weight?
The vest has a built-in USB port to connect a power bank (not included)
The 10,000 mAh Battery can last up to 12 hours!
It's weight is around 200 grams.
Does the GoRideVest make noise while moving?
It doesn't make noise when you move, it's like a normal vest.
What is the lifetime of the GoRideVest?
Your GoRideVest is covered by a full 1-year warranty! if your device has any defects within 1 year of use we will replace it!
What size should I use?
You can choose your size according to your weight and height:
Sizes 3XL and 4XL (camo) and all black and navy have the heating in the neck and back (no heating in the front). For orders above 270 Ib, please contact us for custom sizing.
How should I wash my GoRideVest?
GoRideVest is easy to clean, just put it in the washing machine.
What is the material of the GoRideVest?
GoRideVest is made with ultra light materials: polyester shell with carbon fiber heating technology.
What is the delivery time?
We have a handling time of around 3-5 business days due to high demand.
Please note that the worldwide quarantine caused by COVID-19 is causing shipping delays, and we are doing our best to get orders to you fast as possible. Normally, the delivery time might take one week, but in some cases it might take three weeks due to COVID-19.
The logistic company we are working with told us that some deliveries are delayed.
We are trying to improve our delivery times, at the moment we are continuously looking for faster delivery methods as we understand our customers want our products as soon as possible.
Can I change my order?
You will be able to change or cancel your order within 36 hours of your purchase.
Where is the GoRideVest made?
The vest is not made in the USA. We have different providers around the world but we have warehouses in the USA and can ship from there.
How do I know if GoRideVest is a legitimate company?
We work with Stripe which guarantees your safety and security. So in case you have any problem with us you can cancel the payment! Have a look at our Terms of Service for more information.
What if my order is damaged?
We will ship you another product for you at no cost. Just send us an image of the damaged product and we will send you the new product.
What if there is something missing in my order?
Have in mind that the battery is sometimes send separately, so maybe you receive the vest and the socks before the battery. In case you haven't received one item, we will be send it again.
Can I change the size of my vest?
If you received a size that doesn't fit you, you can send it to us and we'll send you a new one.
What are the payment methods?
Your credit card information is safe with us thanks to Stripe. We accept most major credit, debit, and prepaid cards, including Visa, MasterCard, American Express, Discover, ...